Contact Centers

INDUSTRIES

Contact Centers

A contact center is a hub that today serves customers, tomorrow provides remote support, and later is part of the omnichannel experience.

Colombia is the third major market of contact centers in Latin America, with over 710,000 direct employments, and annual sales that surpass USD 1,365 million.

In a world where customer experience defines the success of brands, Contact Center companies face the challenge of operating with precision and absolute compliance. At JA Del Río, we understand the dynamics of this industry — intensive in talent, regulations, and technology. That's why we offer accounting, tax, labor, and compliance solutions tailored for the sector.

From high-volume payroll management to consulting on transfer pricing and tax processes, we are the strategic partner that frees our clients to focus on what they do best: connecting with the world.

Key Services for Contact Center Companies

Outsourced accounting and financial control
Consolidation of financial statements
Management of operating expenses and payroll
Tax strategy and transfer pricing
Country-specific tax diagnostics
Transfer pricing studies and defense
Comprehensive payroll management
Calculation and processing of mass payroll
Management of hires, terminations, withholdings, and social security contributions
Labor compliance and internal audits
Administrative Human Resources Processes
Recovery of disability benefits and leave
Management of assumed debts
Benefits administration
Regulation of mandatory SENA quotas
Electronic payroll auditing
Design and implementation of OH&S management systems
Regulatory compliance
Data protection and digital compliance
Legal and labor due diligence
Implementation of internal controls